I Booked My Appointment - What to Expect Next

Scheduled Appointment with Rapid!

Congratulations on scheduling your appointment with Rapid Rooter Plumbing! We’re here to ensure a smooth and efficient service experience for you. Here’s what you can expect now that you’ve booked your appointment:

How to Book an Appointment

Booking your appointment with us is easy and convenient. You can reach out in the following ways:

  • Phone: Give us a call for immediate scheduling.
  • Website: Use our online booking form for a quick appointment setup.
  • Facebook Messages: For those who prefer social media, sending us a message can get your service scheduled in no time.

Information Needed for Scheduling

When you’re setting up your service, please be ready to provide:

  • Your name and phone number as the homeowner.
  • Your email address and the physical address of the service location.
  • If your property has a gate code, manned gate, or if there are any unique access instructions or special directions, please let us know.

Confirmation of Your Appointment

  • Immediate Confirmation: You will receive a text message confirmation at the time of booking.
  • The Business Day Before: Expect a call from us to confirm your appointment details.
  • Technician’s Arrival: We’ll send a text or call when your plumber is on their way.

The Estimation Process

  • Initial Assessment: Over the phone, we may ask questions to begin assessing your plumbing needs.
  • On-Site Quote: Our technician will then evaluate the issue in person and provide you with options for resolution or for any accessories you’re considering adding. 

Ensuring Punctuality

  • We value your time and commit to staying in constant communication. Expect calls and texts with updates on your service.
  • First Appointment Guarantee: For those who request it, we guarantee the first appointment slot of the day.

Payment Options

Methods: Payments can be made with a card or check.

Timing: Payment is due upon service completion. For larger projects, a 50% deposit is required to book your appointment.

Follow-Up Support and Warranty

  • 24/7 Availability: Our team is here around the clock should you need us post-service.
  • 2-Year Workmanship Warranty: We offer an elite workmanship warranty on all performed work.
  • Warranty Claims: Should an issue arise, please call us. Our agents will evaluate the situation and promptly schedule a service to address it.

Handling Emergency Plumbing Needs

  • Prioritization: Emergencies are given immediate attention with dedicated daily appointments.
  • Booking: You can book an emergency appointment through the same channels: phone, online, or Facebook messages.

We look forward to serving you and ensuring your plumbing needs are met with professionalism and care. Thank you for choosing Rapid Rooter Plumbing!