I Booked My Appointment – What to Expect Next

I Booked My Appointment - What to Expect Next

Congratulations on scheduling your appointment with Rapid Rooter Plumbing! We’re here to ensure a smooth and efficient service experience for you. Here’s what you can expect now that you’ve booked your appointment:

How to Book an Appointment

Booking your appointment with us is easy and convenient. You can reach out in the following ways:

Phone: Give us a call for immediate scheduling.
Website: Use our online booking form for a quick appointment setup.
Facebook Messages: For those who prefer social media, sending us a message can get your service scheduled in no time.

Information Needed for Scheduling

When you’re setting up your service, please be ready to provide:

Your name and phone number as the homeowner.
Your email address and the physical address of the service location.
If your property has a gate code, manned gate, or if there are any unique access instructions or special directions, please let us know.

Confirmation of Your Appointment

Immediate Confirmation: You will receive a text message confirmation at the time of booking.
The Business Day Before: Expect a call from us to confirm your appointment details.
Technician’s Arrival: We’ll send a text or call when your plumber is on their way.

The Estimation Process

Initial Assessment: Over the phone, we may ask questions to begin assessing your plumbing needs.
On-Site Quote: Our technician will then evaluate the issue in person and provide you with options for resolution or for any accessories you’re considering adding.

Ensuring Punctuality

We value your time and commit to staying in constant communication. Expect calls and texts with updates on your service.
First Appointment Guarantee: For those who request it, we guarantee the first appointment slot of the day.

Payment Options

Methods: Payments can be made with a card or check.

Timing: Payment is due upon service completion. For larger projects, a 50% deposit is required to book your appointment.

Follow-Up Support and Warranty

24/7 Availability: Our team is here around the clock should you need us post-service.
2-Year Workmanship Warranty: We offer an elite workmanship warranty on all performed work.
Warranty Claims: Should an issue arise, please call us. Our agents will evaluate the situation and promptly schedule a service to address it.

Handling Emergency Plumbing Needs

Prioritization: Emergencies are given immediate attention with dedicated daily appointments.
Booking: You can book an emergency appointment through the same channels: phone, online, or Facebook messages.

We look forward to serving you and ensuring your plumbing needs are met with professionalism and care. Thank you for choosing Rapid Rooter Plumbing!